Terms of Service

1. Who we are

These Terms of Service (“Terms”) govern the provision of services by Harmony Fusion Bulgaria(“we”, “us”, or “our”), a business operated by Veliko Dimitrov Dimitrov, based in Dobrich, Bulgaria. Company registration number (ЕИК): 208311838.

By engaging our services, submitting a booking, or signing a project proposal, you (“Client”, “you”) agree to be bound by these Terms. If you do not agree, please do not proceed with any engagement.

2. Services

We provide the following professional services:

• Web design & development — custom websites, landing pages, e-commerce stores, and web applications.
• Search engine optimisation (SEO) — on-page, technical, and content SEO strategies.
• Digital strategy & consulting — online presence audits, competitor analysis, and growth roadmaps.
• Business systems optimisation — process automation, CRM setup, and conversion-rate improvements.
• Sales & marketing strategy — funnel design, email campaigns, and paid-media strategy (media buying not included unless explicitly agreed).

The precise scope, deliverables, timeline, and price for each project are defined in a written project proposal or statement of work (“Proposal”) agreed between the parties before work commences. These Terms apply in addition to any Proposal.

3. Quotes, proposals, and acceptance

All quotes and Proposals are valid for 30 calendar days from the date of issue unless otherwise stated. A project is confirmed only when the Client returns a signed or electronically accepted Proposal and the deposit payment is received. We reserve the right to decline any engagement at our discretion.

4. Payment terms

• Deposit: Unless otherwise agreed in the Proposal, a non-refundable deposit of 50 % of the total project fee is due before work begins. The deposit covers project planning, research, and time allocation.
• Balance: The remaining balance is due upon project completion and before the final deliverables or website access credentials are transferred to the Client.
• Ongoing retainers: Monthly retainer fees are due on the first business day of each month. Late payment of more than 14 days may result in suspension of services.
• Overdue invoices: Invoices unpaid after 30 days accrue interest at 2 % per month (or the statutory rate under Bulgarian law, whichever is higher) from the due date.

Payment methods: bank transfer (IBAN provided on invoice), Revolut, or Stripe as indicated on the invoice. All prices are quoted excluding VAT unless stated otherwise.

5. Client obligations

To enable us to deliver your project on time, you agree to:

• Provide all required content (text, images, brand assets, login credentials) within the agreed timeline or within 14 days of a written request.
• Designate a single primary contact with authority to approve deliverables.
• Provide timely feedback (within 5 business days of each deliverable unless otherwise agreed).
• Ensure that any materials you supply do not infringe the intellectual property or other rights of any third party.
• Ensure that any information provided (business details, product/service descriptions, pricing, regulatory status) is accurate and lawful.

Project delays caused by late or missing client inputs may result in timeline extensions, additional fees, or rescheduling at our discretion.

6. Intellectual property

Client content: All text, images, logos, and other materials supplied by the Client remain the property of the Client (or their respective rights-holders).

Deliverables:Upon receipt of full payment, we assign to the Client ownership of the custom design and code created specifically for that project (“Deliverables”).

Our tooling:We retain ownership of any proprietary tools, frameworks, code libraries, templates, and methodologies developed independently of the project (“Background IP”). Where open-source components are incorporated, they remain subject to their respective licences.

Portfolio use: Unless you instruct us otherwise in writing, we reserve the right to display the completed project in our portfolio and to reference your business name as a client.

7. Third-party services

Many projects involve third-party platforms (hosting providers, domain registrars, CMS platforms, payment processors, email marketing tools, etc.). Where we recommend, procure, or configure such services on your behalf:

• Your use of those platforms is subject to their own terms of service and privacy policies. We have no liability for outages, price changes, or policy changes imposed by those providers.
• If accounts are registered in our name during development, we will transfer them to your name/email upon project completion and full payment.
• Ongoing subscription costs for third-party services (hosting, licences, etc.) are borne by the Client unless explicitly included in a written retainer agreement.

8. SEO & digital marketing — important disclaimer

We provide SEO and digital strategy services based on industry best practices and our professional experience. However:

• No ranking or traffic guarantee. We make no guarantee of specific search engine rankings, organic traffic volumes, conversion rates, leads generated, revenue, or return on investment. Search engine algorithms change frequently and are outside our control.
• SEO results typically take 3–12 months to materialise and depend significantly on factors beyond our control, including domain history, competition, budget, and algorithm updates.
• We do not employ or endorse deceptive, manipulative, or “black hat” SEO techniques that violate search engine guidelines.

9. Warranties and disclaimer of warranties

We warrant that services will be performed with reasonable skill and care consistent with industry standards.

Except as expressly stated above, all services are provided “as is” and “as available” without any further warranty, express or implied, including but not limited to merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that any website or service will be uninterrupted, error-free, or free from viruses or other harmful components.

10. Limitation of liability

To the maximum extent permitted by applicable Bulgarian and EU law, our total aggregate liability to you for any claim arising out of or in connection with these Terms or any project shall not exceed the total fees paid by you to us in respect of the relevant project in the 3 months preceding the claim.

In no event shall we be liable for any indirect, consequential, incidental, punitive, or special damages — including lost profits, lost revenue, loss of data, or loss of goodwill — even if we have been advised of the possibility of such damages.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law (including liability for personal injury or death caused by our negligence, or for fraud).

11. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information disclosed during the project (“Confidential Information”) and not to disclose it to third parties without prior written consent. This obligation survives termination of the engagement for a period of 3 years. Confidential Information does not include information that is publicly available, independently developed, or required to be disclosed by law or court order.

12. Termination and cancellation

• By the Client: You may cancel a project at any time by written notice. Any deposit paid is non-refundable. Work completed to the date of cancellation will be invoiced at our standard day rate and is payable within 14 days.
• By us:We may suspend or terminate services with 14 days’ written notice for any reason, or immediately if you breach these Terms, fail to pay, or engage in unlawful or abusive conduct.
• Upon termination:Each party shall return or destroy the other party’s Confidential Information. We will deliver any completed deliverables on receipt of all outstanding payments.

13. Governing law and dispute resolution

These Terms are governed by and construed in accordance with the laws of the Republic of Bulgaria, including applicable EU regulations, without regard to conflict-of-law principles.

Any dispute arising out of or in connection with these Terms shall first be subject to good-faith negotiation between the parties. If unresolved within 30 days, the dispute shall be submitted to the competent courts in Dobrich, Bulgaria.

If you are a consumer based in the EU, you may also use the European Commission’s Online Dispute Resolution (ODR) platform: ec.europa.eu/consumers/odr. However, note that most of our services are provided to business clients (B2B) for whom consumer protection legislation may not apply.

14. Changes to these Terms

We may update these Terms from time to time. Material changes will be communicated by email or by updating the “Last updated” date on this page. Continued engagement after a change constitutes acceptance of the updated Terms. For ongoing projects, existing Proposals take precedence over any amended Terms until that project is complete.

15. Force Majeure

Harmony Fusion Bulgaria is not liable for any failure or delay in performing its obligations where such failure or delay results from any cause beyond its reasonable control, including but not limited to: acts of God, natural disasters, war, terrorism, civil unrest, government actions, strikes or industrial disputes, power failures, internet or hosting provider outages, cyberattacks, or any other event outside our reasonable control. If such an event prevents performance for more than 30 days, either party may terminate the affected engagement by written notice, with fees payable only for work completed to that date.

16. Indemnification

You agree to indemnify, defend, and hold harmless Harmony Fusion Bulgaria, its owner Veliko Dimitrov Dimitrov, employees, agents, and successors from and against any and all claims, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising from or relating to:

• your breach of these Terms or any applicable law or regulation;
• any content, materials, or data you provide to us in connection with the services;
• your infringement of any third-party intellectual property, privacy, or other rights; or
• any claim by a third party arising out of your use of the deliverables in a manner not authorised by these Terms.

This indemnification obligation survives termination or expiry of any project agreement.

17. Severability & Entire Agreement

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible. The remaining provisions shall continue in full force and effect.

These Terms, together with any signed Proposal or Statement of Work, and our Privacy Policy constitute the entire agreement between you and Harmony Fusion Bulgaria with respect to the subject matter hereof, and supersede all prior or contemporaneous agreements, understandings, or representations, whether written or oral.

18. Contact

For questions about these Terms, please contact us at: [email protected]

Harmony Fusion Bulgaria
ЕИК: 208311838
Управител: Велико Димитров Димитров
гр. Добрич, България